Website Privacy Policy

Last Updated: 2025-03-20

Welcome to My Local (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and services. By accessing or using our Website, you agree to this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

1.1. Personal Information: When you create an account, make a booking, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.

1.2. Usage Data: We may collect information about how you interact with our Website, including your IP address, browser type, pages visited, and time spent on the Website.

1.3. Service Provider Information: When you book services, we may collect information necessary to facilitate your booking, which is shared with the relevant Service Provider.

2. How We Use Your Information

2.1. To provide and improve our services, including processing bookings, managing your account, and communicating with you.

2.2. To facilitate transactions between you and Service Providers.

2.3. To analyze Website usage and enhance user experience.

2.4. To send you updates, promotional offers, or other information about My Local (you may opt out at any time).

2.5. To comply with legal obligations or resolve disputes.

3. Sharing Your Information

3.1. Service Providers: We share your booking details with the relevant Service Provider to fulfill your request.

3.2. Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our Website (e.g., payment processors, hosting services), provided they agree to keep your information confidential.

3.3. Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of My Local, its users, or others.

4. Cookies and Tracking Technologies

4.1. We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

4.2. If you disable cookies, some features of our Website may not function properly.

5. Data Security

5.1. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

5.2. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

6.1. You may request access to, correction of, or deletion of your personal information by contacting us at info@mylocal.co.za.

6.2. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6.3. Depending on your jurisdiction, you may have additional rights under applicable data protection laws.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. International Data Transfers

If you are located outside South Africa, please note that your information may be transferred to and processed in South Africa or other countries where our service providers operate. We will take steps to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time at our sole discretion. The most current version will be posted on our Website with the updated "Last Updated" date. By continuing to use our Website after changes are made, you agree to the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@mylocal.co.za.

Acknowledgment

By using our Website, you acknowledge that you have read this Privacy Policy and agree to its terms.

My Local